Efficient 811 Call Center Software CENTER LOGiX

Book A Demo

Enterprise Management Platform for 811 Centers

Being a 811 call center agent requires patience and a keen ear for detail. As calls come in from your left and your right, keeping up with information can become a challenge. Whilst juggling that, you must also manage tickets being sent in at a rapid pace. Our customizable call center software will help you cope with the pressure at hand.

What is CENTER LOGiX?

This technology is designed for state 811 call centers. Packed with feature-rich functionality, this software allows you to coordinate location services for utility locators. This is the only software you need to streamline your call center operations.

Core features include:

  • Ticket creation and management
  • Call center employee management
  • Member identification, notifications and ticket delivery
  • GIS management
  • Self-service member management
  • Excavator notifications and ticket confirmations

Want to communicate with utility locators, contractors, and other parties – with ease? We have the software you need. Click on the button below to complete your contact form and start your first demo. We will meet each of your unique needs with one of our many damage prevention solutions. Make it happen with just one click.

Get Started

Electronic White-lining

GPS and digital maps to define the exact dig boundaries, giving locators a virtual work zone for increased accuracy and safety.

Digitally Defines the Work Area: Uses GPS and GIS to electronically map the precise boundaries of the excavation site.

Ensures Visual Clarity: Provides utility locators with unambiguous, high-definition confirmation of exactly what needs to be marked.

Boosts Accuracy and Safety: Replaces unreliable physical markings, ensuring consistency for all crews and significantly reducing the risk of damaging underground infrastructure.

EPR - Mobile Friendly

EPR-Mobile Friendly upgrades 811 systems by streamlining the positive response process for faster, more accurate utility locating.

Accurate Notifications

This system acts as a smarter, more robust backbone for 811 contact centers (like CENTER LOGiX), enabling them to manage massive call volumes with high reliability and simple, integrated workflows.

Improved Positive Response

Features like standardized workflows, batch submissions, and audit trails simplify compliance for facility owners, reducing unnecessary calls and improving communication with excavators.

Facility Data Integrity

GIS Ensures Accurate Routing and Audit-Ready Compliance

Facility Data Integrity leverages KML and KMZ files to simplify and maintain accurate member service data. By using GIS polygons, the system ensures ticket routing always reflects the most current utility service areas, providing full traceability for efficient auditing and compliance verification.

Flexible Delivery

Flexible Delivery lets members configure ticket notices without needing extra codes. Members can select their preferred modes (like email, API, or SMS) and apply filters based on ticket type, time, or location to ensure they receive alerts in the most efficient format for their workflow.

Compliance Alignment

Compliance Alignment helps members meet legal obligations through automated enforcement of ticket validity, updates, and emergency procedures. This crucial automation reduces administrative work while ensuring they stay compliant.
CONTACT US
CONTACT US
Scroll to Top
Get a Quote