INSiGHT LOGiXTM designed to transform damage prevention through revolutionary predictive insights and recommendations’ technology Norfield Development Partner, a US-based software and technology provider that has provided innovative solutions for the damage prevention industry for more than 40 years, today announced that OHIO811 will soon go live with INSiGHT LOGiXTM. INSiGHT LOGiX is a continuous intelligence (CI) platform that delivers predictive insights and recommendations for asset protection, risk management and enhanced safety.
INSiGHT LOGiX was developed by Norfield and partner CodeData, Inc., a pioneering AI Digital Twin and recommendation technology provider. This combines two platforms into one leveraging the deep-domain experience of the damage prevention industry from Norfield with CodeData’s continuous intelligence (CI) platform that has successfully served other industries for several years.
Using a multitude of data, Norfield’s CI platform, powered by CodeData, allows OHIO811 to identify potential quality control concerns in real time. Some of these concerns may include deficiencies, such as invalid location/mapping information, conflicting or missing locate instructions, incorrect work-type info, and incorrect ticket priority types and much more.
“Our long-term relationship with Norfield allows OHIO811 to communicate with and support the needs of our members and industry stakeholders more efficiently and effectively. INSiGHT LOGiXTM gives us the ability to better combine, correlate and derive intelligence in real-time and allows us to provide better visibility to improve operations more efficiently,” said Roger Lipscomb, Executive Director of OHIO811. “It’s imperative for 811 centers to go beyond ticket management processes and learn from root cause analysis to make safety recommendations to prevent future damage.”
INSiGHT LOGiXTM integrates with Norfield’s Contact Center Management (CCM)TM platform CENTER LOGiXTM, prompting staff in real-time about high-risk tickets, safeguarding ticket accuracy before being delivered to a member utility.
“Norfield is on a mission to reimagine the role of technology in the damage prevention, construction, infrastructure and utility space,” said Chris Le Blanc, President & CEO of Norfield. “INSiGHT LOGiX is a proactive, complex, continuous intelligence platform with the analytical ability to aggregate millions of data points to provide real-time risk recommendations to prevent future damages. The benefits to stakeholders such as OHIO811 and its members are beyond anything in the industry today and is a huge leap forward in promoting safety excellence.”
“We are excited to work with Norfield and OHIO811 to predict risk and make recommendations using our AI and advanced analytics capabilities delivered by INSiGHT LOGiX for the many members of OHIO811,” said Sam Sur, CEO of CodeData, Inc. “Asset protection and real-time recommendations and alerts delivered directly to frontline workers are key to the success of safe excavation.”