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FAQ by Solution

A list of commonly asked questions regarding account information, features, and functionality.

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LOCATOR LOGiX

Step-by-step instructions for our most popular capabilities in LOCATOR LOGiX.

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Product Announcements

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DiG LOGiX

Step-by-step instructions for our most popular capabilities in DiG LOGiX.

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LOCATOR LOGiX

  • Sign In (2 articles)
  • User Navigation (3 articles)
  • User Profile (2 articles)
  • Tickets (3 articles)
  • Images (3 articles)
  • Managing User Accounts (2 articles)
  • Member Codes (0 articles)
  • Response Codes (1 articles)
  • Mapping (4 articles)
  • Automation (3 articles)
  • Supplemental Messages (1 articles)
  • Release Notes (2 articles)
  • Offline Mode (0 articles)
  • Routing Tickets (0 articles)
  • Training Videos (6 articles)
  • Billing Code (1 articles)

Product Announcements

  • Product Announcements (5 articles)

DiG LOGiX

  • DiG LOGiX Product Overview (1 articles)
  • General

  • Features and Functionality

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  • How to Sign-in

  • How to Reset a Password

  • How to Navigate Locator LOGiX as Director/Admin

  • How to Navigate Locator LOGiX as Dispatcher

  • How to Navigate Locator LOGiX as Locator

  • How to Manage your User Profile

  • How to Update your Email Address

  • How to Add a New Ticket Tab

  • How to Re-Open Tickets

  • How to Set up Ticket Alerts

  • How to Upload Images

  • How to View and Download Images

  • How to Edit & Delete Images

  • How to Add a User

  • How to Edit or Delete a User

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  • How to Add, Edit, and Delete Response Codes

  • GeoLogix Features

  • How to Add a Map Layer

  • How to Draw a Map Layer

  • How to Upload a Map Layer

  • How to Add an Auto Response

  • How to Add an Auto-Assign Rule

  • How to Edit an Auto-Assign Rule

  • How to Add Supplemental Messages

  • Release Notes V.2.23.0

  • Release Notes V.2.24.0

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  • How to use Clipboard Routing and Offline Mode Training Video

  • How to Reopen Tickets

  • How to use Sign in, Navigation, and User Settings

  • How to Navigate Ticket Details

  • How to use Ticket Dashboard & Configuration

  • Mapping Overview

  • Billing Code Guide

  • Email Notification Service Changes

  • Auto-Respond Rule Summary Report

  • Feedback and Support Nav Bar Option

  • Support for ESRI Feature layers

  • Past Due Ticket Listing Report Enhancement

  • DiG LOGiX Product Overview