Question 1

What type of industries and organizations benefit from your services?

Accepted Answer

Norfield serves a wide range of clients, including municipalities, utility companies, construction firms, and government agencies, all of whom benefit from our solutions.

Question 2

Can I schedule a demo to see your software?

Accepted Answer

Contact our sales team at sales@norfielddp.com to receive a quote and connect with a team member to get started.

Question 3

How do I contact customer support?

Accepted Answer

For support or inquiries, you can reach our dedicated customer service team via support@norfielddp.com. Our team will assist you with any questions you may have.

Question 4

Do you have a knowledge base or help center?

Accepted Answer

Yes! Our customer support portal gives you access to knowledge base articles, FAQ’s, release notes, and training videos. Check our our Support Portal here.

Question 5

How are software updates delivered?

Accepted Answer

Software updates are automatic and no installation is required. Release notes are distributed with a summary of recent changes, enhancements and/or bug fixes.

Question 6

What is Norfield’s Enterprise Management Platform for 811 Centers?

Accepted Answer

Norfield’s Enterprise Management Platform is an advanced technology solution designed to streamline locate ticket management and enhance damage prevention in utility and excavation operations.

Question 7

Do you have a tool for excavators to create and manage their tickets?

Accepted Answer

Yes! DiG LOGiX is our full-service ticket submission and management system for excavators. Contact our sales team to schedule a demo.

Question 8

What are the key features of Norfield’s mapping and GIS services?

Accepted Answer

Our GIS services offer accurate location information, helping utility and excavation teams make informed decisions and reduce the risk of damages. Complete with several map views, weather radar integration, measuring tools, routing automations, parcel data, street information, and much more!

Question 9

What reporting and insights services do you provide?

Accepted Answer

Norfield offers insightful reporting, data analytics and insights, providing you with actionable insights to optimize your operations and minimize risks.

Question 10

Are there integration options with other technology partners?

Accepted Answer

Yes, Norfield’s platform offers extensive integration with top technology partners to provide an end-to-end solution with unparalleled attributes and capabilities.

Question 11

Can you explain the role of artificial intelligence in your services?

Accepted Answer

Norfield utilizes artificial intelligence to provide continuous intelligence and in-depth analytics, improving data-driven decision-making and damage prevention strategies.

Question 12

How does Norfield ensure data security and compliance with the industry standards?

Accepted Answer

We follow rigorous security measures and industry standards to protect your data, ensuring it remains confidential and compliant with regulations.

Question 13

Are your systems hosted on your servers or will we need our own?

Accepted Answer

Our systems are SAAS solutions hosted in a private data center.

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